Refund Policy

At QNTM, we want you to feel confident in your purchase. If your order isn’t right for any reason, you may request a return within 30 days of delivery.

Please review the conditions below before initiating a return.

Send us an e-mail to start your return process.

Eligibility

Items may be returned within 30 days of delivery.

To qualify for a refund, products must:

• Be unused and unworn

• Be returned in original condition

• Include all original packaging

• Be complete (including accessories, inserts, or bundled items)

Returns that show signs of wear, damage, or incomplete packaging may be declined.

Return Process

All returns must be registered prior to shipping.

Customers are required to provide:

• Order number

• Reason for return

• Supporting photos if applicable

Once received, returned items are inspected within 5–7 business days.
You will be notified by email once your return has been approved or declined.

Return Costs

Return shipping costs are the responsibility of the customer unless the item is incorrect or defective.

Original shipping fees are non-refundable.

If a return is rejected due to non-compliance with this policy, the item may be shipped back to the customer at their expense.

Refunds

Once approved, refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

We do not offer direct item-for-item exchanges.

If you wish to receive a different item, please return your order for a refund and place a new order separately.

Delivered Orders

If tracking confirms delivery but you believe the package was not received, please contact the carrier directly before contacting us.

QNTM. is not responsible for lost or stolen packages confirmed as delivered.

By placing an order with QNTM, you acknowledge and agree to the terms outlined in this Refund Policy.

For assistance, please contact:
support@qntm.com