Terms & conditions

These Terms & Conditions (“Terms”) govern your access to and use of the website operated by QNTM (“Company”, “we”, “us”, or “our”) and any purchase of products through our website.

By accessing our website or placing an order, you agree to be legally bound by these Terms. If you do not agree, you must not use this website.

1. Eligibility & Use of Website

You confirm that:

All information you provide is accurate and complete.
You will not use this website for unlawful purposes.

We reserve the right to suspend or terminate access if misuse is suspected.

2. Products & Availability

All products are subject to availability.

We reserve the right to:

Modify or discontinue products without notice
Limit quantities per customer
Refuse service at our discretion

Product descriptions, images, and specifications are provided for informational purposes. Minor variations in color or appearance may occur due to screen settings or manufacturing differences.

3. Orders & Contract Formation

When you place an order, you are making an offer to purchase.

An order confirmation email confirms receipt of your order but does not constitute acceptance.

A legally binding contract is formed only when:

The order has been dispatched; and
You receive shipping confirmation.

We reserve the right to refuse or cancel orders for reasons including but not limited to:

Payment authorization failure
Suspected fraud
Pricing or listing errors
Violation of these Terms

If payment has already been processed for a canceled order, a refund will be issued.

4. Pricing & Payment

All prices are listed in [Currency] and include VAT where applicable unless stated otherwise.

We reserve the right to correct pricing errors at any time. If an error affects your order, we may cancel it and refund any payment made.

Payment must be authorized and cleared prior to shipment.

We are not responsible for fees charged by your bank, card issuer, or payment provider.

5. Shipping & Delivery

Shipping terms are governed by our Shipping Policy.

Delivery timeframes are estimates and not guaranteed. Delays caused by shipping carriers, customs authorities, or circumstances beyond our control do not constitute breach of contract.

Risk of loss transfers to the customer upon delivery to the address provided at checkout.

It is the customer’s responsibility to provide accurate shipping information.

6. Customs, Duties & International Orders

For international shipments, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer.

Refusal to pay customs charges may result in the parcel being returned or destroyed. In such cases, original shipping costs and return handling fees may be deducted from any refund.

7. Returns & Right of Withdrawal

Returns are governed by our Refund Policy.

If you are a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, without providing a reason, subject to statutory conditions.

Returned items must:

Be unused and in original condition
Include original packaging
Comply fully with our return instructions

We reserve the right to refuse returns that do not meet our stated conditions.

8. Chargebacks & Payment Disputes

By placing an order, you agree to contact QNTM directly to resolve any issue before initiating a chargeback or payment dispute.

We reserve the right to dispute unjustified chargebacks and provide evidence of:

Delivery confirmation
Order verification
Customer agreement to policies

Fraudulent or abusive disputes may result in:

Account suspension
Refusal of future purchases
Legal recovery of associated costs

9. Intellectual Property

All content on this website, including but not limited to:

Logos
Product designs
Text
Images
Branding
Website design

is the exclusive property of QNTM and is protected by intellectual property laws.

Unauthorized use, copying, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, QNTM shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunity
Delays beyond our reasonable control

Nothing in these Terms excludes liability where such exclusion would be unlawful, including liability for fraud or personal injury caused by negligence.

11. Indemnification

You agree to indemnify and hold harmless QNTM from any claims, damages, liabilities, or expenses arising from:

Your breach of these Terms
Misuse of the website
Violation of applicable laws

12. Data Protection

Personal data is processed in accordance with our Privacy Policy.

13. Force Majeure

We shall not be held liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to: