Shipping Policy
At QNTM, we aim to deliver your order quickly and securely using trusted shipping partners. Please review the details below before placing your order.
Processing
Orders are processed within 1 business day (excluding weekends and holidays).
Once shipped, you will receive a tracking confirmation by email.
Shipping & Delivery
Delivery times vary by destination and shipping method selected at checkout. All timeframes are estimates and not guaranteed.
Once your order has been dispatched, responsibility transfers to the carrier. QNTM is not liable for shipping delays caused by couriers, customs, weather, or other external factors.
International Orders
We ship worldwide.
International shipments may be subject to customs duties, taxes, or import fees determined by local authorities. These charges are the responsibility of the recipient.
Customs delays are outside of our control and do not qualify for cancellations or refunds.
Estimated Delivery Times
| Country | Express Delivery |
|---|---|
| United States | 4–7 business days |
| United Kingdom | 5–8 business days |
| Canada | 6–10 business days |
| Australia | 4–8 business days |
| New Zealand | 4–8 business days |
| Netherlands | 5–8 business days |
| Belgium | 5–8 business days |
| Germany | 4–7 business days |
| France | 5–8 business days |
| Austria | 5–8 business days |
| Spain | 5–8 business days |
| Ireland | 5–9 business days |
| Denmark | 5–8 business days |
| Sweden | 6–12 business days |
| Switzerland | 5–8 business days |
| United Arab Emirates | 5–9 business days |
| Rest of the World | 6–12 business days |
Delivered Orders
If tracking shows an order as delivered, responsibility transfers to the recipient.
If you believe your package was not received, please contact the carrier directly to initiate an investigation and notify us within 7 days of the delivery date.
Damaged Items
If your item arrives damaged, please contact us within 14 days of delivery and include photos of the product and packaging.
Order Changes
Order modifications or cancellations must be requested within 12 hours of purchase.
Once an order has been processed or shipped, changes are no longer possible.
For any questions, please contact:
support@qntm.com